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SHIPPING COSTS

Our website automatically calculates the shipping costs for your delivery address and offers you several options to choose from.

* Cash on delivery: Cash on delivery will include an increase of € 3.50, it is only available for shipments made in Spain and less than 200 euros.

FREE SHIPPING

Free shipping is valid for orders equal to or greater than € 49 within the peninsula and €99 for the rest of EU.

FORMALIZATION OF ORDERS

Once the order is formalized, that is, with the acceptance of the Terms of Use and the confirmation of the purchase process, RODS ‘N’ ROLL will always send an email to the CLIENT confirming the details of the purchase made.

CANCELLATION OF ORDERS

RODS ‘N’ ROLL will accept order cancellations when requested prior to shipment. To make the cancellation you must request it through the "Customer Service" form or by sending an e-mail to sales@rodsnroll.com

DEADLINES, PLACE OF DELIVERY AND LOSSES

I. Product delivery

RODS ‘N’ ROLL undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer to indicate an address where the order can be delivered within normal business hours.

RODS ‘N’ ROLL will not be responsible for the errors caused in the delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted.

RODS ‘N’ ROLL informs the Client that the same order may be divided into several deliveries.

II. Delivery Time

Shipments will be collected from our facility. The order made by you will be delivered within a maximum period of 4 working days from when we have made the order confirmation. Although the usual delivery time for RODS ‘N’ ROLL usually ranges from 2 to 3 days, from the completion of the order. 

These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical or force majeure reasons. In cases of delays in deliveries, RODS ‘N’ ROLL will inform its clients as soon as it becomes aware of them.

Each delivery is considered made from the moment in which Rods ‘N’ Roll of transports makes the product available to the Client, which is materialized through the control system used by the transport company. 

In the case of delays in the delivery of orders attributable to RODS ‘N’ ROLL, the Customer may cancel his/her order in accordance with the procedure described in the "Returns" Section. Delays in delivery will not be considered those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client. 

Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being sent along with your tracking number. For security reasons, RODS ‘N’ ROLL will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and his address.

III. Delivery Data, Undelivered Deliveries and Loss

If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. RODS ‘N’ ROLL contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at ensuring that delivery occurs.

If after 7 working days after the order has been dispatched, the delivery has not been arranged, the Client must contact RODS ‘N’ ROLL. In the event that the Client does not proceed in this way, after 10 working days from the departure to delivery of the order, it will be returned to our warehouses and the Client must bear the shipping and return costs of the merchandise, as well as the possible associated management costs.

If the reason the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

IV. Diligence in delivery

The Client must verify the good condition of the package before the carrier that, on behalf of RODS ‘N’ ROLL, performs the delivery of the requested product, indicating on the delivery note any anomaly that it could detect in the packaging. If, after reviewing the product, the Client detects any incident such as breakage, signs of having been opened or any damage caused by the shipment, the latter agrees to notify RODS 'N' ROLL via email to sales@rodsnroll.com in the shortest possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be dealt with.

RETURNS

I. Returns procedure

All products purchased from RODS 'N' ROLL may be returned and refunded, provided that the Client informs RODS 'N' ROLL of his/her intention to return the product / s purchased within a maximum period of up to 14 working days. counted from the delivery date and that the rest of the conditions established in this section are met.

The rules regarding returns (regulated by Law of 1/15/96 number 7/1996) are as follows:

The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Customer must return it in a protective box so that the product reaches the RODS ‘N’ ROLL warehouse with the maximum possible guarantees.

A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.

With the aim of facilitating the return process for Clients and being able to follow it up correctly, RODS ‘N’ ROLL establishes as the only return procedure that's established by RODS ‘N’ ROLL. If the reason for the return is attributable to RODS ‘N’ ROLL (the product is defective, it is not the one you requested, etc.), the amount of the return will be refunded. If the reason is different (the products were served correctly but are not to your liking), the cost of the return costs will be borne by the customer.

To proceed with a return, the following steps must be followed:

Inform within 30 days that you want to return the product through the user control panel on the web in the merchandise returns section or by sending an email to sales@rodsnroll.com 

RODS ‘N’ ROLL will inform the customer of the address to which the product must be shipped. 

The client must send it through a courier company of their choice. The return must be paid by the customer. Inform Rods ‘N’ Roll of courier used, date and time of return.

II. Customer Refunds

The return of the product/s will result in a refund equal to the cost of the returned products less the cost of the return service. Only in the event that the delivered product is defective or incorrect, RODS ‘N’ ROLL will also reimburse the Customer for the corresponding shipping costs. Returns and partial cancellations will result in partial refunds. RODS ‘N’ ROLL will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival of the returned order at the warehouse. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.